The recent Court of Appeal decision in Oak Incentives Group Inc. v. Toronto Dominion Bank brings up an important point about the duty that banks owe to their customers to deliver accurate information. In this case, the information in question involved the nature of a deposit into the customer’s account.
The customer, Oak Incentives Group Inc., was a distributor of consumer appliances. It received an unusually large order of televisions from a new customer and required payment to be made by wire transfer.
In ordinary circumstances, the bank is not responsible to ensure that deposits made into a customer’s account are genuine.
Funds were deposited into Oak’s account by the customer. Oak informed the employees of its bank, then called the Toronto Dominion Bank, that it was requiring a wire transfer from the customer and asked if such a transfer would be secure.
The bank employees confirmed to Oak that wire transfers were indeed secure but failed to mention that the new customer had actually deposited funds into Oak’s account by way of a regular cheque.
Oak shipped the goods, and the cheque was later discovered to be counterfeit. Oak sued the bank for negligence in the advice that it had given. Continue reading